A closer look
An IT management platform that keeps your equipment, the links between services and daily support requests in one place.
When servers, services and licenses live in separate spreadsheets, nobody can quickly say what a change will break. Requests and incidents get lost in mailboxes, away from the systems they are about. The team relies on memory, and memory is a poor map of what depends on what.
AverDesk keeps servers, laptops, services, licenses, IP addresses, locations and responsible people as linked records. For each system you note what it depends on: servers, ports, outside services and backup locations. Together these links form one map that shows which business services a restart or outage may hit.
Each request or incident is linked to the equipment it concerns. The discussion and SLA timers (deadlines for the first reply and for the fix) are kept with it. Data comes from CSV or JSON files, the API, or AD and LDAP user directories. An agent for Windows and Linux can also find devices on its own. Each organization has its own database, so a service provider can support several clients without mixing their data.
AverDesk keeps a CMDB, a register of your IT equipment and how it is connected, right next to everyday support. Equipment, links between systems and failure reports sit side by side. So an engineer can understand a problem before touching anything.
Servers, laptops, services, licenses, IP addresses, locations and the people in charge are stored as linked records. Engineers use these records every day, so there is no separate spreadsheet to keep up to date. Every field remembers who changed it and when.
For each system, note the servers, ports, outside services and backup sites it needs to run. These links form one map, from a single machine up to the product people use. When something fails or needs a restart, follow the chain to see which business services are at risk.
Each help request or failure report is linked to the equipment it is about. The conversation, the affected systems and two SLA timers (deadlines for the first reply and for the fix) stay in one ticket. Planned maintenance shows up next to unexpected outages.
Upload CSV or JSON files, or connect your scripts through the API, the documented way for programs to talk to AverDesk (OpenAPI 3.1). It works with n8n, Python, PowerShell or bash. A small agent program for Windows or Linux only makes outgoing connections. It reads people and groups from your staff directory (AD or LDAP) without changing anything there and finds your infrastructure on its own.
Each organization has its own database, and the AverDesk team has no access to it. Teams set which equipment a person sees, and roles set what they can do. One subscription can hold several organizations, so service companies keep each client’s data apart.
Employees ask for help through a list of services written in plain words. They see what stage their request is at and who is working on it, and questions are answered right inside the request. The portal works on a phone, in English, Ukrainian or Russian.
Record the announced maintenance window, the time set aside for planned work, next to when the work really happened. The dependency map shows what it touched. Alerts arrive in the app, by email or in Telegram. The status page shows the last 90 days from recorded checks, and days without checks stay grey instead of turning green.
See which services rely on the server and who is in charge of them, then decide how risky the work is.
Follow the map from the broken part to the affected systems and keep the whole incident in one place.
Keep each client’s data separate while your team supports all of them from one workspace.
This is an overview of a public product, not a client case. So you won’t find client scope, project technologies or measured results here. How AverDesk connects through CSV, JSON and the API is described in its documentation.
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